AI customer service

TalkZen

Instagram Direct customer service powered by AI: connect the account, set up the bot and answer your customers at any hour.

What it solves
Businesses that sell and serve customers on Instagram get messages all day long: questions about products, prices, opening hours and bookings. Answering by hand takes up the team, and outside working hours nobody answers. TalkZen handles those conversations with a bot that follows the personality, the rules and the information of the business.
Who it is for
Small and medium-sized businesses that serve customers through Instagram Direct — shops, service providers and businesses that sell, answer questions or take bookings by message — and want to serve well without growing the support team.

[01]TalkZen

Features

Instagram integration
Connect the Instagram Business account through Meta’s official authentication and start serving customers on Direct.
Customizable bot
Define the bot’s personality, tone of voice and behavior so that it speaks like your business.
Flexible hours
Service around the clock or only during business hours, according to each company’s operation.
Configurable proactivity
Adjust how much the bot leads the conversation across four dimensions: sales, information, booking and engagement.
Knowledge base
Register the company data, products and services, and the frequently asked questions the bot uses to answer.
Control panel
Follow and manage the service setup in a single place, with login-protected access.

[02]TalkZen